Something not working, or a question about your account or subscription? Most answers are below. If yours isn't, email us and a real person will reply.
Contact us
Email support@calzone.fit. We reply within two working days, usually sooner. Write from the address you use in Calzone so we can find your account.
If something is broken, these help us fix it faster:
- Your phone model and system version (for example iPhone 15, iOS 26).
- What you tapped, what you expected, and what happened instead.
- A screenshot or screen recording, if you can.
Subscription and payments
Restore Premium on a new phone. Sign in with the same account, open Settings, tap Subscription, then Restore Purchase. Use the same Apple ID or Google account you paid with.
Cancel or change your plan. Apple and Google handle billing, so cancelling is done in your phone's subscription settings. The quickest way is Settings › Subscription › Manage subscription in Calzone, which opens the right page. You keep Premium until the end of the period you paid for.
Refunds. We can't issue refunds ourselves because we never see your payment. On iPhone, request one at reportaproblem.apple.com. On Android, request it from your Google Play order history.
Deleting the app doesn't cancel the subscription. Neither does deleting your account. Cancel it as above.
Account and sign-in
Can't get into your account. Sign in the same way you signed up. If you used Apple or Google, choose that button again, not email. Accounts made with different methods are separate accounts, even with the same email address.
Change your password. In Calzone go to Settings › Account › Change password. If you're locked out of an email account, write to us from that address and we'll help.
Delete your account. You can do it yourself in the app. The steps, and what happens to your data, are on the account deletion page.
Using the app
AI estimates look off. Photo, text and menu estimates are good starting points, not lab results. Tap any item to adjust its weight or macros, or add more detail and analyse again. A clear photo from above, in good light, helps the most.
A product is missing or has wrong values. Add it yourself from the search screen, or email us the product name and barcode and we'll fix the entry.
Change your goal, units or language. All three are in Settings: Goal, Units and Language.